The Maintenance Bill That Broke the Relationship
Instructor: Dave Nguyen
Aircraft Maintenance | Owner Relations | Cost Transparency
Course Description:
In The Maintenance Bill That Broke the Relationship, A&P technician and maintenance leader Dave Nguyen reveals what really damages owner trust—and it’s not just cost overruns. This course explores how communication breakdowns, poorly timed approvals, and vague invoices erode credibility, and how maintenance professionals can prevent that damage with better foresight and field awareness.
Designed for DOMs, crew chiefs, and lead techs, this course bridges the gap between the wrench and the relationship—showing how to lead technically while thinking strategically.
- Prevent financial surprises that trigger owner frustration
- Understand how trust is built or lost during downtime
- Use plain-language briefings to de-escalate invoice shock
Course Length: 2 hours 10 minutes
About the Instructor
Dave Nguyen is a Gulfstream-qualified A&P with over 20 years in both shop and field environments. He’s built teams that maintain aircraft with low downtime and high trust from principals and Part 135 operators alike. Dave’s edge is simple: he knows how to translate maintenance work into business outcomes that owners and executives understand.