Owning the Outcome
Instructor: Tonya Ramos
Flight Operations Management | Decision Ownership | Cross-Team Communication
Course Description:
In Owning the Outcome, operational leader Tonya Ramos teaches the mindset and structure behind effective flight department leadership—especially when you’re not the one flying the trip. From aligning crews and maintenance to communicating with principals and fixing bad handoffs, this course breaks down how real ops managers take ownership of outcomes without taking over every detail.
Built for Directors of Operations, Flight Department Managers, and Schedulers, this training emphasizes clear communication, accountability systems, and command presence without micromanaging.
- How to own outcomes when you’re not in the cockpit
- Building a chain of trust across crews, dispatch, and clients
- Running preflights, debriefs, and recoveries like a pro
Course Length: 3 modules
About the Instructor
Tonya Ramos has led multi-aircraft corporate flight departments and has a background in both scheduling and operations control. She’s known for turning disjointed flight teams into cohesive units through structure, systems, and steady leadership. Tonya’s approach is no-nonsense, operator-focused, and grounded in real results—not job titles.